Frequently Asked Questions

How do I cancel my subscriptions?

Your $29.95 monthly subscription to BEVERLY HILLS BOX can be cancelled by the 20th of the month prior (e.g. you must cancel by February 20th if you want to cancel your March charge/box).

Our 3 or 12 month fixed term subscriptions cannot be cancelled while the term is still in progress. However, you can opt out of the upcoming renewal by the 20th of the expiring month (e.g. to opt out of your 6 month subscription, which starts with February and ends with the July box, you must cancel by July 20). Please note that a cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.

How can I cancel a current subscription?

To cancel a current subscription –

• Simply log in to your Beverly Hills Box account
• On the left hand side of the dashboard, click on "Recurring Profiles and Orders"
• Then click on the text describing your applicable subscription plan (ie, “6-Month Plan”)
• Underneath the “Profile Schedule”, click on the gray box that states "Cancel Subscription"

I cancelled, why am I being charged?

The most common reason is that the cancellation did not take place within the term deadline.

Your monthly subscription to BEVERLY HILLS BOX must be cancelled by the 20th of the prior month to the upcoming charge (e.g. you must cancel by February 20th if you want to cancel your March charge/box).

Our 3 or 6 month fixed term subscriptions cannot be cancelled while the term is still in progress. However, you can opt out of the upcoming renewal by the 20th of the expiring month (e.g. To opt out of your 6 month subscription, which starts with February and ends with the July box, you must cancel by July 20th). Please note that a cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.

How do I update my shipping address?

Address changes must be made by the first of the month in order to take effect for that month’s shipping (e.g. to change the shipping address for your February BEVERLY HILLS BOX, you will have to update it by February 1st).

Please follow the below steps to update your address information:

• Log into your account
• On the left side of your dashboard click on "Recurring Profiles & Subscriptions"
• Click on your current plan
• Scroll down to "Shipping Address"
• Click "Change Address" and then update the details and hit Apply.

*If the address is not updated in time, USPS has the right to charge a forwarding fee.*

What is the deadline to change my address?

Address changes must be made by the first of the month in order to take effect for that month’s shipping (e.g. to change the shipping address for your February BEVERLY HILLS BOX, you will have to update it by February 1st).

Please follow the below steps to update your address information:

• Log into your account
• On the left side of your dashboard click on "Recurring Profiles & Subscriptions"
• Click on your current plan
• Scroll down to "Shipping Address"
• Click "Change Address" and then update the details and hit Apply.

*If the address is not updated in time, USPS has the right to charge a forwarding fee.*

Where can I change my personal data?

All personal data related to your BEVERLY HILLS BOX (e.g. billing and shipping addresses, tracking shipments, cancellations, newsletter etc.) can be accessed and edited on your BEVERLY HILLS BOX account dashboard.

Why am I unable to log in to my account?

If you forgot your password, simply click on “Forgot Your Password,” type in your email address and we’ll send you a new password. If you fail to receive an email, you may have provided an erroneous or mis-typed email address when you set up your BEVERLY HILLS BOX account. In such an event, please send us an email along with your full name via the contact form and our customer service team will assist you in the matter.

I signed up for a fixed-term subscription. What happens after it expires?

At the end of your 3 or 6 month fixed term subscription, the plan will automatically renew to a monthly auto-renewal plan, unless cancelled within the term deadline. Our 3 or 6 month fixed term subscriptions can be cancelled by the 20th of the expiring month (e.g. To opt out of your 6-month subscription, which starts with February and ends with the July, you must cancel by July 20th). If you wish to keep your subscription, you do not have to lift a finger! Our system will take care of the renewal and charge, so you don't miss out on any of the BEVERLY HILLS BOX months!